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Fix iCloud Sync

Fixing slow or never ending iCloud Upload. Just a few notes from me get synced to other devices. The most notes are never synced and just get tagged with the Upload arrow.

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    Das_PflanzeDas_Pflanze shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  GoodNotesAdminGoodNotes (Moderator, GoodNotes) responded  · 

    Hi everyone,

    We’re happy to announce that we have finally found a fix for the issues with iCloud. Apple’s engineers confirmed that there was a bug with the GoodNotes folder in their own system.

    After updating to version 4.11.11, which is available as an update on the App Store, you should be able to quickly sync all your changes and notebooks across all of your devices again.

    We want to take the chance to say sorry again to everyone that was affected by the problems. Thank you so much for staying with us during these hard times!
    In case you should experience any trouble with iCloud after updating to the latest version, please contact our support.

    85 comments

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      • LMLM commented  ·   ·  Flag as inappropriate

        Lost some notes after updating, any way I can get them back? They are NOT in my backup iCloud.

      • RenatoRenato commented  ·   ·  Flag as inappropriate

        Well done. It works now and I am switching back to GoodNotes. This feature was very important to me. Thanks a lot for getting it sorted

      • dondon commented  ·   ·  Flag as inappropriate

        Sorry guys but the updated version is NOT available on Mac App Store....

      • JohnJohn commented  ·   ·  Flag as inappropriate

        I can confirm that the fix is working for me, and syncing started automatically. Thanks.

      • ViníciusVinícius commented  ·   ·  Flag as inappropriate

        Why this problem is not fixed yet?? I bought the Mac version and is totally useless. I need the sync feature to study and work and the developer has been fixing this for 7 months and nothing?

      • David SteinDavid Stein commented  ·   ·  Flag as inappropriate

        GoodNotes' iCloud support is terrible.

        I've got two devices. Both use iCloud for a huge number of apps. All of them seem to work perfectly... except GoodNotes. The data sets look nothing like each other. Sync isn't happening *at. all.*

        How could you screw up such a basic feature that every other developer implements fine? And then not fix it for *at least five months?*

      • D. RoseD. Rose commented  ·   ·  Flag as inappropriate

        Does anyone whose work depends on GoodNotes have a strategy you can share for "bullet-proofing" your data, pending a fix from the developer? Thanks

      • BSBS commented  ·   ·  Flag as inappropriate

        Does anyone have a good alternative to this app? Ive been using it for 5 years now but these issues are absolutely killing me. I use this app daily for work. I hate to leave but my work life cannot continue to disrupted this badly!

      • Manoel KlausManoel Klaus commented  ·   ·  Flag as inappropriate

        How long will it take to fix the problem?
        It ist not working for about half a year!!!
        We need some feedback from "Admin", otherwise I have to look for an other app :/

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hi guys, to be honest the syncing is a real pain. I was ready to use GoodNotes as tool of choice since the usability is the best. Unfortunately the sync problems destroy all the good that has the app.

      • TomTom commented  ·   ·  Flag as inappropriate

        Running Goodnotes on Mac, iPhone 7 and iPad Pro. Sync works great on Phone and Mac but the sync on iPad is just useless. I've tried resetting iCloud options etc and no joy. As one poster commented I think elements of notes may have been lost along the way. 5 months since the post the Moderator. Still no fix. Onenote may be an option. Pity as I've paid for the iOS and MacOS versions of Goodnotes which has basic problems. Onenote which is free doesn't seem to have the problem. Moderator said more improvements coming....Try fixing basic problems first.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Please fix it as soon as possible. It very important to me. I don't want to use other app.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Too... Or implement a sync to box or other. Some functions only work on my iPad (cut pictures...) other better on my Mac - but in time I can not sync and so I got asnchronous notes. Desaster...

        But overall - thanks for a great app!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Please fix this as soon as possible. Its kinda disappointing that your site advertises how fast the icloud sync works, when in fact it doesnt work at all! It nearly end of April and theres no update on this for 3 months.

      • Anonymous commented  ·   ·  Flag as inappropriate

        It's getting worse. I've been forced to "nuke and pave" GoodNotes on my iPad 3x in the past week, and I'm worried that I've lost some important notes along the way. It will DOWNLOAD everything just fine, but the iPad refuses to upload anything.

        PLEASE MAKE A RELIABLE SYNC SOLUTION YOUR #1 PRIORITY!

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